AT&T ATM Outage

At approximately 2:30 AM today, AT&T lost ATM connectivity to the Santa Cruz area, causing all DSL in that area to be non-functional. AT&T has no ETR at this time, but we are in contact with them and will update as soon as they have any new information.

-Jared and Nathan

Update: AT&T has an official ETR on this outage of 8 PM today. We will continue to update as we get more information from AT&T on this outage. This news article provides additional information on the nature and cause of the AT&T outage: http://www.digitalnewsreport.com/2009/04/phone-internet-outage-in-santa-clara-santa-cruz/1302

Update: As of 2:40 PM we started seeing customers affected by the AT&T fiber cut come back online, and currently the live customer count is steadily increasing.
Update: At this time, AT&T reports that the fiber cut that caused this outage has been repaired, and all affected customers should be back online.

3 comments for “AT&T ATM Outage

  1. TKalus
    April 9, 2009 at 7:54 am

    KSBW, a local news station in Monterey, is reporting that the outage in Santa Cruz (South Santa Clara County and parts of the Central Coast) was a “…result of one of AT&T’s fiber optic cables being cut.”
    http://www.ksbw.com/news/19136456/detail.html

  2. Scott Doty
    April 9, 2009 at 12:31 pm

    Thanks for the info…ya, kcbs (740 am) has been following the situation:
    * appears to have been deliberate
    * 4 cables cut in a manhole in South SJ around 2am
    * 7 (seven) cables cut in 4 manholes in San Carlos around 4am
    🙁

  3. April 9, 2009 at 6:09 pm

    In Santa Cruz, as of 6pm, we’re hearing reports of many DSL lines coming back online, but other major lines (T3’s etc) are still down. AT&T cell phone service is restored, but Verizon cell service is still offline.

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