Tonight shortly before 7:30pm we lost connectivity on one of the backhaul circuits serving ADSL1 customers in the Bay Area and North Coast. This has resulted in many customers experiencing a sync-no-surf outage, where the DSL modem indicates it has a connection to the local DSLAM, but no traffic passes through. Out network engineers have been working on the problem since immediately after it happened, but we have no ETR yet. Fusion, wireless, and dialup service, as well as ADSL1 service outside the Bay Area and North Coast are unaffected. — John F and the NOC staff
Update: Our network engineers have been working counterparts at AT&T and have narrowed the problem down to what appears to be a faulty switch on their end. Still no ETR. — John F and the NOC staff
Update: As of 11:03 PM tonight, the ATM backhaul circuit was restored to service by ATT. All affected customers should be back online at this time. If you are still experiencing a problem with your DSL connection, please reboot your DSL modem.