At approximately 8:00pm tonight one of the routers serving DSL circuits in the San Francisco Bay Area went down. Our Network Operations staff have been working on the issue and give an ETR of 8:45pm. No other services should be affected, and most Bay Area DSL circuits are already served by other gear. — John F
Update: service was restored at 8:28pm. Some customers may need to powercyle their DSL modems or routers to start surfing again — John F and NOC
I’m a new Sonic Member coming from 15 years of Internet Service with AT&T/SBC/Pacific Bell… and I gotta tell you:
The fact that you post the outages and followup notes on when expected repairs are to be completed is a huge load off my mind. It keeps me from wondering whether it’s my equipment that needs to be fixed (or replaced.) It may seem like standard procedure, but to someone who’s used to _no information_ coming from their ISP… it’s really nice.
So I wanted to throw out a thank you to the technicians who keep the status of my connection up to date and relevant.
Thanks a bunch!
JC