At approximately 10:33pm tonight one of the devices serving a small subset of DSL connections in the Bay Area went down. Our Network Operations Center responded to the problem, and service was restored by 11:08pm. We’re presently working to isolate the root cause of this failure. -Nathan
Hi I’m glad these are being posted online, however I have been experiencing sporadic outages for short periods yesterday since Sunday evening, when I called and was informed that it was a problem that was being fixed.
However, my service was out all night last night from 10:50pm to this morning.
Hope the root cause can be fixed, since we just switched to Sonic.net less than three weeks ago and the outages have affected a couple of important work obligations (we have had to ask to use a neighbor’s AT&T service).
If you are still having trouble please do not hesitate to contact support (via telephone (650) 472-9617 should be local for you or firstname.lastname@example.org). I see someone spoke to you earlier yesterday and noted the problems as resolved. It is important to us that you have a stable and reliable connection.