Today, starting at 12:08am, equipment serving a subset of Fusion Fiber customers in the San Francisco area appears to have suffered a hardware failure. We are working to replace the equipment and restore service as quickly as possible.
Update(2:40am): ETR 2 hours
Update(4:59am): Affected equipment has been replaced and we believe service has been restored to all affected customers
-Tomoc
Shiet, there needs to be a better way to notify. Calling support is not helpful, because all I get is “we’re closed”.
Good luck!
Data and phone dead in outer Richmond. 00:30 Feb 10
Ok it’s been over 1.5 hours, let’s get this up and going please…I have work to do…
The internet is still disconnected at 8 am in Inner Richmond. Not sure the status right now.
Hi Sean, if your internet is still down I urge you to reach out to Support to troubleshoot. Support can be reached via phone at 888.766.4233, via SMS at 707.800.4624 and via email at support@sonic.net.
Internet still down in outer Richmond as well. I called last night and they said that Tuesday is the soonest they can fix it.