Update 11/01/2019 10:51 – Our engineers have determined the source of the outage is some damaged Fiber infrastructure. We have a team in the field now to survey the damage and begin repairs.
10/31/2019 13:38 – A small subset of Fiber customers in Albany are without service due to an outage. Network engineers are actively troubleshooting the issue and working toward resolution. We will provide updates here as the situation progresses.