Early this morning we became aware of an issue with certain mail clients and operating systems that were unable to communicate with our mailserver.
The issue predominantly impacted older operating systems using non-modern security protocols. We have restored the functionality of these protocols, and your email should now be functional. We apologize for any inconvenience this may have caused.
Please restart your mail client if you continue to have issues. If problems persist, update to the newest version of your operating system for numerous functional enhancements and upgraded security.
-Sonic Support
No, as of today, 6/13, this problem has NOT been resolved. Although yesterday, seven days after the above statements, I thought it finally had been as dozens of emails came flooding into my OUtlook inbox on my mac.
This morning? NOthing!
After being a 13+ year happy customer I”m surprised at the lack of communication “support” has responded with during the last week of (and continuing) frustration.
Hello! If you are still having issues with your email service please give our Support Team a call at 1-855-394-0100 8am-10pm 7 days a week.
Best Wishes!