Update – 9am: The majority of the damage has been repaired, and the outage has been cleared. If you are still experiencing issues, please give our customer support team a call at your earliest convenience.
Update – 1:38pm: Earlier today, we became aware of an outage impacting a subset of fiber customers in San Francisco.
This appears to be due to a fire which has damaged the fiber infrastructure serving these customers. Our engineering and splicing teams are assessing damage, and will be working to restore service as quickly as we are able. Due to the scope of damages, we anticipate a prolonged period of downtime (12-16 hours) necessary for additional crews to arrive on site and for repairs to be enacted.
We will continue to monitor progress and provide updates as soon as we’re able.
There is an outage impacting a subset of Fiber customers in San Francisco. Engineers are currently investigating, and hope to restore service as soon as possible. We will provide further updates as we are able, and apologize for any inconvenience.
Any updates?
It’s been over 12 hours since your one and only update. Any ETA on return to service?
Hi Michael,
Some of the work took longer than anticipated. An update was just posted now, and the majority of customers impacted should have service restored now.
I’m experiencing a slow down/ outage in east bay Berkeley/Oakland area as well.
Hello! I have not heard of reports of outages in the Berkeley or Oakland area. Give our Support Team a call so that we can troubleshoot with you.
Best Wishes!
Hello,
Just wanted to see if there are still issues regarding this area. in particular South San Francisco. Our sppeds are being affected for our business
I have not heard of any reports of speed issues yet. Can you contact our Support Team to get some additional help and do some troubleshooting.
Best Wishes!
Hi there … we are in SF 94116 and our sonic fiber connection seems to be down. It’s 23:12 on June 23rd.
Any eta for the repairs to be complete?
If you are still having issues, it is most likely unrelated to the outage. Please give our customer support team a call at 1-888-766-4233, seven days a week, from 8am to 10pm.