Update 3/23/2023 1:33AM: Maintenance is now complete. All devices should now be restored. If you are experiencing any issues please reboot the ONT and router. If issues persist please contact our support team for assistance.
Wednesday, March 22nd, starting at 11:59PM, fiber customers in Oakland will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering
Hi – it seems our internet is out right now. Is this happening a day early?
Hello Lauryn,
I wasn’t able to find your account. If you are still experiencing service issues, please contact our support team by emailing support@sonic.net or calling (707)-547-3400 between 8 am and 10 pm 7 days a week.
Our internet is out this morning
Hello Aimee,
We are sorry to hear you are experiencing a problem with your connection. After reviewing your account, we can see that your ONT is not currently connected. We recommend power cycling your ONT and if that does not resolve the issue, please reach out to our technical support team!
In Piedmont, within oakland. We have no power, but the Sonic equipment is on a big battery. Comcast cable tv is out. Sonic internet goes in and out, sometimes 500k, sometimes can’t find the Speedtest server. It is out right now, this message sent on cellular data. The outage Sonic map seems weak.
Hello Steve, I took a look at your account. I can see that your Sonic connection is currently online. However, if you are still experiencing issues, please contact support by emailing suport@sonic.net or calling (707)-547-3400 between 8 am and 10 pm seven days a week.