All Fusion Voice subscribers are able to access 3-1-1 services where available. Please note that 3-1-1 services are available only in a limited set of cities. For more information about 3-1-1, and the list of cities where 3-1-1 services are available, please see our wiki.
what does this mean for me in Napa with Fusion service?
Mark, if you aren’t within a municipality that provides 3-1-1 services (very few, including Napa, do) then it doesn’t mean much at all. San Francisco, on the other hand, uses 3-1-1 to provide access to all city services.
It could be useful to explain what 3-1-1 services are. For any new technology or terminology it may be good to assume most people don’t know what they are and spend a sentence or two explaining it.
I can’t disagree which is why the post included a link “for information about 3-1-1 see our wiki” which, while thin, does also link over to the 3-1-1 wikipedia page. However, point’s taken.