Today at 9:36AM customers in the San Carlos area area currently offline due to trouble with a router in the area. We are currently investigating the cause of the problem and will update once we have an ETR.
-Tim J.
Update: 10:50am We have a technician being dispatch to the central office ETA 12:50pm
Update: 1:26pm Our technician is on site and replacing the failed piece of equipment. ETR 2:00pm
Update: 1:54pm – Service restored as of 1:45PM PDT.
Any update on this case? Thanks for your work!
This is pretty serious, guys. Internet and POTS are both down. I can ping my gateway IP, so some piece of the DSLAM is up, but nothing routes beyond that. On the POTS side, I get dialtone, but all outgoing calls result in a trunk-busy signal.
I will be very interested to read a post-mortem of this incident.
Service NOT restored as of 2:00.
Hm I just reset my modem to make sure but I still can’t get out. I can ping my gateway and that’s it. 173.228.113.1 I guess will call you guys after you open up in 27 minutes 🙂
POTS yes. Broadband no.
I am still having trouble with the Internet Connection. I am not able to connect. Am I the only one?
What was the equipment that failed? Curiosity from a network guy.
THanks for posting updates guys. This is the kind of thing that made me switxh from ATT. They had no updates and didnt give a damn.