Currently we have a small subset of customers in San Rafael. Â We are working with our cable vendor to get services restored. Â We will update when we have more information on the nature of the outage.
-Brandon
update: (12:23pm) There was a cable cut between Petaluma and San Rafael. Â Our cable vendor has cable on the way with replacement Fiber and is working to locate the exact area where the cut is. Â No estimated ETR at this time until they can locate the exact spot of the cut.
update(4:08pm) Our cable vendor is out on site working on the issue but there is still no ETR at this time due to the size of the cut.
update(8:00pm) Another cable is being brought out to the affected area. Â Still no ETR at this time. Â It has been stated that the cause of the cable cut was an electrical fire. Â We will update when we get more information.
update(11:00pm) The cable is in place and the splicing team is about ready to start splicing the 216 count Fiber cable. Â No ETR still but they estimate to have one soon once splicing starts.
update(8:00am) Splicing has gone on all through the night and is still continuing. Â No ETR officially though they expect hopefully to have things starting to come back up around late this afternoon.
update (12:05pm) ETR is now been stated somewhere around 3-4pm PST.
update(3:05pm) One of the Fiber paths has come up. Â Some Customers in San Rafael that where affected should now have service.
update(4:25pm) The cable has been fully repaired, all service should be restored.
It’s 7:30 pm any update?
Thank for posting this, I’ll stop trying to troubleshoot my modem now and just head to sleep!