As of around 8:30PM this evening, we were alerted of an impacted piece of hardware serving fusion customers in Palo Alto. After some time troubleshooting, we identified the issue but even with vendor assistance were unable to remotely perform a repair. A technician is presently en route to replace the failed equipment. Update will be provided on completion of service restoration.
Update(6:06am): A subset of customers continues to be affected after physical equipment replacement. We are continuing to work with our vendor to find the root cause and fully restore service.
Update(8:24am): All services have been restored and we are working to protect ourselves from a failure of this nature in the future.
-Network Engineering