During the outage last night, a tremendous number of impacted customers scheduled callbacks through our phone system. After resolving the outage, we found that the overwhelming majority of these outstanding requests have been cleared of the outage, but due to the volume, are diminishing the ability for customers to reach support.
We have purged all pending callbacks from 4/8 from our system. If you are continuing to experience issues, please give our support team a call at your earliest convenience so we can get your service restored.
Am back up after help from support tech an hour ago.
Would really like to see transparency about what caused this. As I’m sure you’re aware, there’s already speculation regarding the coincidence of this happening last night, on the first night of Passover, when it was widely reported in the general press over the last week that many in the Jewish Community would be gathering with family over video conferencing to celebrate this important Jewish holiday.
Hello! At this time we are reviewing what went wrong with our DHCP services last night that caused the service to be down for many people on our fiber services. We are working with our Operations Team to see what caused the issue, how this can be fixed in a timelier manner and ensure our customers are not down during this time of need for internet. We are happy to hear you are back up and running!