Our email-based support system is currently experiencing issues, and we’re working to fix it. We expect this to be resolved within a few hours.
If you’ve sent a support request to support@sonic.net in the last few hours, please be aware that responses may be delayed, or your email may not have gone through correctly. We’ll do our best to recover and respond to all affected requests, but if you’re concerned yours may have been affected, please resend it once we’ve confirmed here that the issue is resolved.
Update: Email based support is now functioning again.