Wed Feb 5 12:42:24 PST 2003 — Update on mail server issues: The mail server delay and performance issues have been resolved through customer behavior modification (a handful of users accounted for well over 20% of the total mail server load) and the implementation of traffic shaping in our POP3 server based on the number of messages in a user’s spool. We are continuing to work on our new mail server architecture which will resolve the performance issues while also supporting a number of new features. In the meantime, we’ll continue to take steps as needed to resolve mail server performance issues as they arise. -Kelsey and Nathan