Mon May 10 12:35:58 PDT 1999 — Our Monday audit of the dial group found one bad modem in the 1001 dial group and one in the 1003 group. The failure in the 1001 group was causing three rings until answer, so that would increase the amount of time users would wait for a connection. The failure in 1003 was causing an answer, and silence – this meant that an unlucky user who hit this unit would not get connected, and would have to retry. The 1001 group overflows to 1002, and 1002 overflows to 1003, so the dial and silence trouble could have affect customers calling any of these groups. Both of these troubles have been cleared now. -Dane