Call Center Inbound Calls Down

The two PRIs feeding the customer support call center are currently down.  We are working with our PRI vendor to restore service.  We have narrowed it down to a physical issue, but do not have an ETA to restoration of service.   We will update this issue as they become available.

Currently our  turn around time for email support (support@sonic.net) is remarkably quick.

Update: Service has been restored.  The remote terminal serving our location lost AC power.  It is now on generator back-up.

Update: As of 5:40pm, the two PRIs serving our call center appear to be down again. While we work to expedite a second repair, our customer service representatives are still available at support@sonic.net .

 

Update: At 6:08 service was once again restored and we are taking incoming calls.  We will continue to monitor this situation and update any changes in status.

 

– Sonic.net Senior Support

 

 

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