Beginning tonight, at midnight, we will preforming equipment upgrades to a small subset of customers with Fusion Fiber services in the San Francisco area.  Expected downtime is around 20 minutes while equipment reboots.  Maintenance should take around 2 hours to complete.
Network Engineering
Update: 12:57am – Maintenance is now complete.
My service we t down last night and is still down as of 6:30 AM.
Is Fiber in the Sunset still down? Power cycled my box and router and still can’t connect.
My phone service is down this AM. Part of earlier service update? Thx
Hello Darryl,
Are you a Fiber customer in The Sunset district of SF? If so we’re experiencing an outage in your area, we’re working with our vendor to clear the outage. We do not have an ETA yet but clearing the outage is the highest priority.
Hello Sam,
Yes service is still down in the Sunset. We’re working with our vendor to clear the outage, we don’t have an ETA yet but it is the highest priority.
Hello Christopher,
I’m sorry to hear about your connectivity issues. Are you a Fiber customer in the Sunset? If so we’re experiencing an outage but are currently working to resolve the outage. If you aren’t a Fiber customer in the Sunset I would urge you reach out to Support to troubleshoot your issue. They can be reached via phone at 888.766.4233, via SMS at 707.800.4624 and via email at support@sonic.net