Update: 1/23/2017 – 4:05pm – A bug has been identified in the vendors network that is related to the CPE that is put on site and the router in the vendors core network. Our vendor has been issuing upgrades to the CPE which has the potential expose this bug on the core router, causing traffic to loop. When this occurs, the traffic is perceived as BUM traffic and is policed causing speeds to be capped at 2 Mbps. We are working with our vendor to create solutions to help identify and act quickly when this bug happens.
Update: 1/23/2017 – 9:58am – We are continuing to actively work with our vendor’s advanced Engineering and Management teams to resolve the remaining affected customers. Please report outstanding SSE service impacting issues to NOC for us to investigate.
Update: 1/22/2017 – 3:30pm We are receiving some more reports this afternoon regarding this issue being unresolved for a portion of our customers and have escalated with our vendor.
Update: 1/21/2017 – 8:30pm We believe this issue has been located and fixed at this point. Please contact the NOC if you are experiencing any further trouble.
Update: 1/21/2017 – 5:40pm We are continuing to escalate and work with our vendor on this issue.
Update: 1/21/2017 – 11:22am We are still working with high level escalation with our vendor. Currently they are tracing aggressively through their network in an attempt to locate any issues or anomalies.
Update: 1/21/2017 – 6:46am We are working direct with upper management and 2 different teams. We will update soon when they get some more data to us.
Update: 10:38pm – Escalation has moved to a higher level department and our issue is currently being worked. We are awaiting the results of their testing. No ETR.
Update: 8:11pm – We are still on working with our vendors and have escalated the issue again. There is currently no ETR.
Update: 4:45pm – Our issue is currently being worked by our vendors Engineering staff, they suspect an issue in the core of their network. No ETR yet.
Update: 2:09pm – We are still working with our vendor and have assisted in narrowing down the issue. There is currently no ETR.
Update: 10:39am – We are working with our fiber vendor to isolate and resolve this issue. There is currently no ETR. As soon as we have one or know more, this post will be updated.
~ Network Operations
We are investigating reported packet loss and high latency spikes on our enterprise SSE fiber circuits. We will update this once we know more.
~ Network Operations