Small Fiber Outage in San Francisco

We are currently experiencing a small area outage for some Fusion Fiber customers in San Francisco. Our Network Engineers are currently working on a resolution but there is no ETR at this moment.


Update 7:20PM: Repairs are currently in progress, still no ETR at this point.

Update 2, 10:51PM: Replacement of a section of damaged fiber cable is required. Cable replacement is expected to begin at 8:00am, causing up to 2 hours of down time for customers served by the damaged cable.

UPDATE 3: The issue is still ongoing. The repair looks to take a bit longer. We are going for an estimated repair time of about 3pm.


UPDATE 4: As of 3pm the issue is still on going but we are making progress. Will update this page when we have more information.

Update 5, 4:50PM: Repairs have been completed and service is restored. If you are still experiencing connectivity issues please reboot your devices and then reach out to Sonic Support.

21 comments for “Small Fiber Outage in San Francisco

  1. Derek Chu
    July 1, 2018 at 10:09 pm

    My service is still out. Are repairs still underway?

  2. Michael Harmon
    July 2, 2018 at 8:34 am

    Still working on the issue. Looking closer to a 3pm fix.

  3. Catherine
    July 2, 2018 at 8:46 am

    Could we please get an idea of neighborhoods/areas affected? Have a 9am online meeting and need to go where I can actually have Internet access

  4. Angela Hastings
    July 2, 2018 at 9:32 am

    over 5 hours until it’s back up? Is that the current estimate?

  5. Patrick Trautfield
    July 2, 2018 at 9:40 am

    Is this in the Richmond neighborhood?

  6. Ryan Warner
    July 2, 2018 at 10:07 am

    Internet still out in the Outer Richmond (28th ave) – July 2 10:06 am 2018

  7. Brian Rodriguez
    July 2, 2018 at 11:11 am

    Still out here at 24th and Balboa

  8. Joe
    July 2, 2018 at 11:11 am

    The outage last night did not affect me, but this morning I have no internet connection. What areas are affected?

  9. Sonic Customer
    July 2, 2018 at 11:26 am

    No internet at 24th and California since ~8:30 AM this morning. Was working fine until then.

  10. Pang
    July 2, 2018 at 11:50 am

    No internet/phone since 2pm yesterday and I’ve reached data limit on my mobile phone, I am po’ed as f, and we won’t even get compensation for this 🙁

  11. Aaron Chow
    July 2, 2018 at 11:53 am

    There is also no internet connection on 48th and Cabrillo Avenue since this morning. This is kind of annoying as it happened during the Brazil vs Mexico game. Not good.

  12. Mari
    July 2, 2018 at 12:29 pm

    Working for me in the Outer Richmond at 12:28 pm.

  13. Sonic Customer
    July 2, 2018 at 2:35 pm

    Still no connection on 300 block of 28th Ave since about 08:40 this morning. No issues last night.

  14. Sonic Customer
    July 2, 2018 at 3:13 pm

    Still not working in the Richmond.

  15. Sonic Customer
    July 2, 2018 at 3:27 pm

    I’ve been without internet for 24 hours now… Slowly dying in the Outer Richmond!

  16. Bernie Sanders
    July 2, 2018 at 3:58 pm

    Still no internet on 29th ave since 845am this morning. Going to switch to Republican because of this .

  17. Andrey
    July 2, 2018 at 4:26 pm

    4:25pm I have internet now on 23rd Avenue

  18. Sonic Customer
    July 2, 2018 at 4:31 pm

    Internet is up on 24th Ave, nice to be back with the land of the living

  19. B
    July 2, 2018 at 4:36 pm

    4:35pm…it’s working now

  20. Tiffany
    July 4, 2018 at 8:51 am

    No internet connection on 11th & Fulton.

  21. Michael Harmon
    July 5, 2018 at 8:42 am

    The outage had been cleared. If you are still having trouble please give our Support team a call.

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