Technical Support Department Update

Update: 10/29/2019 – 12:00pm

Sonic customers with our Fusion IP Broadband service may be experiencing service interruption due to the PG&E PSPS (Public Safety Power Shutoff). Service should be restored as soon as the power is restored. If you need support the call center is open, though expect hold times as we are experiencing high call volume and are still operating with a skeleton crew. Stay safe out there.

Update: 10/28/2019 – 12:56pm

We are now taking calls as well as responding to tickets but are still operating with a skeleton crew. Please forgive any hold times you may experience. We will update when operations are back to normal or if the situation changes.

~Sonic

 

Sonic’s Technical Support team is currently operating on a skeleton crew due to our home down being under evacuation orders as a result of the spread of the Kincade fire. As a result our Technical Support department is unable to respond to incoming calls. We are handling customer issues via tickets as quickly and accurately as we can.

To create a Technical Support ticket please email support@sonic.com. We will be resuming regular operations as soon as possible.

Thank you for your patience and understanding.

~Sonic

4 comments for “Technical Support Department Update

  1. Michael B Holland
    October 28, 2019 at 1:03 pm

    Boardband is down. Broadband led flashing red. Was working last night even with the power out. Power is back but no broadband.

    12095 Tartan Way
    Oakland.

  2. Andrew Mayfield
    October 29, 2019 at 11:49 am

    Please reach out to support for assistance.

  3. Steve
    November 1, 2019 at 10:23 am

    I have internet but no phone dial tone. Whats going on?

  4. Jacob Karinen
    November 4, 2019 at 8:24 am

    Hello Steve, are you still experiencing issues with your phone service? Checking your account on my side shows some active calls have been going through recently.

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