Small fiber outage in Berkeley/Albany area

Update(8:25pm): We believe this series of outages has been resolved as of this moment. If you are still seeing issues with your connection please restart your ont and router. We were able to gather relevant diagnostic data from our equipment to bring to our vendor and work towards a permanent fix.

We are experiencing an outage in the Albany/Berkeley area after a recent brownout. We’re working on getting service back up and expect to have everyone back online within 45 to 60 minutes. Around 5 to 5:15pm.

37 comments for “Small fiber outage in Berkeley/Albany area

  1. Internet connection is disrupted much more frequently in recent weeks. If this continues, switching to other companies will surely follow.

  2. This is a repeat event. I just had a tech event not related to an Albany outage. I t happened Thursday. You’re getting to be more unreliable than either Comcast or Dish. It’s now 5:20 and still no “bundled service.”

  3. This is the third outage in a short period of time. My internet came back on briefly but is now out again. I’ve missed work today and during as previous outage. It’s very disruptive and is making me think it might be time to switch providers, as my livelihood depends on stable internet connection. What is Sonic doing to remedy this problem?

  4. Hi Alyssa,

    We apologize for the increased frequency of maintenance outages that you have experienced in the last few weeks. They are related to the same issue that we have been attempting to resolve. Unfortunately, the previous attempts have not fixed the problem so are still working on a permanent solution. While this work continues, there is the possibility of upcoming maintenance outages which we will do our best to give advanced warning of. While maintenance is always going to be needed, once this issue is resolved, the frequency of them should return to normal.

    Kind regards,

  5. Hi Kang,

    We apologize for the increased frequency of maintenance outages that you have experienced in the last few weeks. They are related to the same issue that we have been attempting to resolve. Unfortunately, the previous attempts have not fixed the problem so are still working on a permanent solution. While this work continues, there is the possibility of upcoming maintenance outages which we will do our best to give advanced warning of. While maintenance is always going to be needed, once this issue is resolved, the frequency of them should return to normal.

    Kind regards,

  6. Hi,

    We apologize for the increased frequency of maintenance outages that you have experienced in the last few weeks. They are related to the same issue that we have been attempting to resolve. Unfortunately, the previous attempts have not fixed the problem so are still working on a permanent solution. While this work continues, there is the possibility of upcoming maintenance outages which we will do our best to give advanced warning of. While maintenance is always going to be needed, once this issue is resolved, the frequency of them should return to normal.

    Kind regards,

  7. Hi Al,

    We apologize for the increased frequency of maintenance outages that you have experienced in the last few weeks. They are related to the same issue that we have been attempting to resolve. Unfortunately, the previous attempts have not fixed the problem so are still working on a permanent solution. While this work continues, there is the possibility of upcoming maintenance outages which we will do our best to give advanced warning of. While maintenance is always going to be needed, once this issue is resolved, the frequency of them should return to normal.

    Kind regards,

  8. Hi Andras,

    We apologize for the increased frequency of maintenance outages that you have experienced in the last few weeks. They are related to the same issue that we have been attempting to resolve. Unfortunately, the previous attempts have not fixed the problem so are still working on a permanent solution. While this work continues, there is the possibility of upcoming maintenance outages which we will do our best to give advanced warning of. While maintenance is always going to be needed, once this issue is resolved, the frequency of them should return to normal.

    Kind regards,

  9. Hi Gnart,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  10. Hi Hank,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  11. Hi Jim,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  12. Hi Ak,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  13. Hi RR,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  14. Hi John,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  15. Hi Amichi,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  16. Hi Glenn,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  17. Hi,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  18. Hi Schills,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  19. Hi Jeffery,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

  20. Hi Guanghan,

    We apologize for the issues currently being experienced. Our team has just deployed a potential fix. This outage is long cleared, so if you’re still having issues. Please try rebooting your router, and if you still experience connection issues reach out to support at 888.766.4233.

Leave a Reply

Your email address will not be published. Required fields are marked *

*