UPDATE 1:05pm: Our Engineers have resolved the issue and the affected circuits are coming back up now. If you are still down after this, please reboot your ONT (Fiber modem) to restore your service. Call Sonic if you are still down after this.
UPDATE 12pm: The maintenance did not resolve the issue. We are dispatching engineers to determine the scope of the issue now. Estimated time to arrive is one hour. We will keep you informed as this progresses. We apologize for the downtime.
We need to perform emergency maintenance on equipment serving a subset of Sonic Fiber customers in San Francisco. The maintenance is being performed at 11am and downtime should be around 10 mins, no more than 30 mins. We apologize for any inconvenience this may cause.
I’m in San Francisco and cannot get service and No lights on my modem
This maintenance has been completed and all customer should be back up. If you are still experiencing issues with your connection, please reach out to our technical support team!