Update 6:30pm: We have successfully completed all repairs. Please reboot your equipment and if you are still affected, text our support team at (833) 836-0300 or you can call us at (855) 394-0100.
Update 3:39pm: We have restored connectivity for over 56% of affected circuits. We anticipate full restoration by 6:30pm.
Update 10:22am: A vehicle accident caused the damaged to the pole. All carriers on this pole have been affected. Our estimated time of repair is 6pm. Again, thank you for your patience.
We are aware of a fiber outage in San Francisco that is affecting customers in the area. There was damage done to our fiber as a result of a downed pole. Our splicers are on site assessing the damage. We will provide an ETR as soon as we are able and keep you updated as we get more information. Thank you for your patience.