The two PRIs feeding the customer support call center are currently down.  We are working with our PRI vendor to restore service.  We have narrowed it down to a physical issue, but do not have an ETA to restoration of service.  We will update this issue as they become available.
Currently our  turn around time for email support (support@sonic.net) is remarkably quick.
Update: Service has been restored. Â The remote terminal serving our location lost AC power. Â It is now on generator back-up.
Update: As of 5:40pm, the two PRIs serving our call center appear to be down again. While we work to expedite a second repair, our customer service representatives are still available at support@sonic.net .
Update: At 6:08 service was once again restored and we are taking incoming calls. Â We will continue to monitor this situation and update any changes in status.
– Sonic.net Senior Support