Update 11/06/20 12:17AM: This maintenance is now complete
Tonight, November 5, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Richmond. Expected down time is approximately 10 minutes. The maintenance window is 4 hours.
-Network Engineering
Hi, services seem to be intermittent currently. Internet is dropping sporadically. I’m located in Richmond, zip code 94805.
Hello! I am sorry for the issues you are having. If you could please give our Support Team a call at 1-855-394-0100 8am-10pm 7 days a week. Best Wishes
Connectivity is still sporadic from 94805
I’m having the same issues
Looks like the service in your area has been resolved. If you are still encountering issue your equipment may just need a reboot. If however you don’t have connectivity after that, please call our support center so we can investigate further.
Hello,
If you are still encountering issues with the line after the backend problem was resolved, please call our support center to see how we can help get you back to 100%.