Mon Apr 5 12:23:00 PDT 1999 — A number of users with FTP directories had large amounts of pirated software in their FTP space. This caused a lot of download traffic and network congestion this AM. This, paired with leftover reports regarding the SMURF troubles last night led to longer than usual hold times in technical support between 9am and 11am. We brought on extra staff to handle the call load and cleared up the FTP server impact and all’s well. -Dane, Scott and Eli