12/12/2018 9:40AM – A subset of our Fiber DIA customers are experiencing connectivity issues. Our team is working with our fiber vendor to restore connectivity as quickly as possible and will update as more details become available. There is currently no ETR.
Update: 9:44AM – Our Fiber vendor believes they have isolated the root cause of this issue and are currently moving to fix connectivity issue. There is still currently no ETR.
Update: 10:34AM – We believe we’ve been able to resolve all the reported connectivity issues for our Fiber DIA customers. If you believe you’re experiencing any residual connectivity problems on the Fiber DIA platform please notify us at the Sonic Network Operations. Thank you for your patience.