Update 2:15 PM – We’ve verified all reported incidents have been resolved. If your are still experiencing any issues with your Toll Free and LA phone services please contact the Sonic Network Operations. Thank you.
Update 2:01 PM – We believe we’ve resolved the issue with calls not connecting to Toll Free and LA numbers. We are testing to verify all reported incidents have been resolved. Thank you for your patience.
Update: 1:45 PM – Our engineering team is still working with our upstream carrier to resolve this issue as quickly as possible. Still no ETR. We will continue to provide updates as more information becomes available.
Update 1:15PM – Our engineering team is attempting to route around the upstream carrier with the issue. We will continue to work with our upstream carrier to resolve the issue on their network as well. We will continue to update this post as we get more information. Thank you for your patience.
We are currently investigating an upstream carrier issue causing calls to our customers’ toll free numbers to fail. Enterprise customers with voice services in the LA area are likely effected as well. We will update this post as soon as we have an ETR.