[Resolved] San Francisco Fiber Outage

Update – 6:05pm: Maintenance is complete, and impacted services should now be restored. If issues persist, please powercycle your ONT, and if that does not restore connectivity, call customer support at your earliest convenience. They can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.


There is currently an outage impacting a subset of Fusion Fiber customers in San Francisco.

Engineers are currently diagnosing the underlying issue, but anticipate that emergency maintenance will be required to restore connectivity. Maintenance is scheduled for today, 6/28/20, at 3:30pm in an effort to bring customers back online as soon as possible. We appreciate your patience, and hope to have all impacted customers up shortly.

-Sonic Support

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