Update: 5:10am Equipment replaced and service is restored.
Update 4:30am We are in the process of replacing a failed piece of equipment in Oakland.
Update 2:20am Maintenance has been postponed
Thursday, 5/06/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Oakland, Berkeley, Albany, Moraga, Hercules, and San Ramon. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
It’s 4:30 a.m. and the network is still down. Realistically when are you coming back up with it. It is essential that I have it
It looks like they got this back up at 5:10am we apologize for any inconvenience this outage may have caused. If you’re still having issues connecting please reach out here at 855-394-0100