At approximately 2:30 AM today, AT&T lost ATM connectivity to the Santa Cruz area, causing all DSL in that area to be non-functional. AT&T has no ETR at this time, but we are in contact with them and will update as soon as they have any new information.
-Jared and Nathan
Update: AT&T has an official ETR on this outage of 8 PM today. We will continue to update as we get more information from AT&T on this outage. This news article provides additional information on the nature and cause of the AT&T outage: http://www.digitalnewsreport.com/2009/04/phone-internet-outage-in-santa-clara-santa-cruz/1302
Update: As of 2:40 PM we started seeing customers affected by the AT&T fiber cut come back online, and currently the live customer count is steadily increasing.
Update: At this time, AT&T reports that the fiber cut that caused this outage has been repaired, and all affected customers should be back online.
KSBW, a local news station in Monterey, is reporting that the outage in Santa Cruz (South Santa Clara County and parts of the Central Coast) was a “…result of one of AT&T’s fiber optic cables being cut.”
http://www.ksbw.com/news/19136456/detail.html
Thanks for the info…ya, kcbs (740 am) has been following the situation:
* appears to have been deliberate
* 4 cables cut in a manhole in South SJ around 2am
* 7 (seven) cables cut in 4 manholes in San Carlos around 4am
🙁
In Santa Cruz, as of 6pm, we’re hearing reports of many DSL lines coming back online, but other major lines (T3’s etc) are still down. AT&T cell phone service is restored, but Verizon cell service is still offline.