This morning our phone lines in to the Sonic.net office are reporting all circuits busy. Â Due to this fact our support, sales, and billing departments are currently unreachable by telephone. Â We have reported this outage to our vendor who has found a problem between their network and AT&T. They have dispatched a technician to fix the problem, but have not yet provided us with an estimated time of repair.
This outage affects inbound and outbound calls through our office phone system. No other services are affected by this outage.
Thank you for your patience while we work with our vendor to resolve this issue.
Update — Our phone provider is working on the issue which has resulted in intermittent availability. Â Customers that have gotten through to support have been dropped at times due to the work being performed. Â We appologize for the inconvenience, and appreciate your patience while we get this issue resolved.
Update — The problem was diagnosed as an overheating Fiber Mux card at the carrier’s central office. Â The card has been replaced and service has been restored.